Aug 19, 2019  
2017-18 Academic Catalog 
    
2017-18 Academic Catalog [ARCHIVED CATALOG]


MKT-220 CCO

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MKT-220 - Customer Service & Sales Support

3 credits
This course will be focused on an in-depth study of the support of customer and sales functions. A focus on communication (both written and verbal), understanding customer types and fulfilling expectations, sales processes and mechanics, and ultimately sales presentations and preparation. Other topics will include the ethics surrounding sales, call center and other service delivery options, and diversity in the workplace.

Prerequisite(s): MKT-101  



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