Student ID:__________________________ Student Name:_______________________ Adviser Name:_______________________ Catalog: 2019-20 Academic Catalog Program: Clerical Office Assistant - CLER.CRT Minimum Credits Required:__________________

Clerical Office Assistant - CLER.CRT

Office assistants provide administrative and clerical support to ensure the efficient operation of a department or office. Responsibilities include greeting customers, maintaining records, answering and directing telephone calls, and keying correspondence. Students in this program complete courses in office procedures, Microsoft Word and Excel, and “soft skills” for career readiness. All credits in this program can be transferred into the Office Administrative Assistant Professional (OAAP.AS) degree program.

Minimum English skills requirement: Students must place in ENG-101 on the English placement test prior to registering for their first semester classes.

Upon the successful completion of requirements of this program, a Certificate in Clerical Office Assistant will be awarded.

Program Goals

  1. Perform basic office procedures and responsibilities
  2. Demonstrate keyboarding speed and accuracy using industry accepted standards
  3. Meet the challenging role of the clerical office assistant by adapting to the technological changes in today’s workplace.
  4. Demonstrate computer literacy.
  5. Exhibit proficiency in applying technology to business and personal situations.
  6. Communicate clearly and effectively, both orally and in writing.
  7. Demonstrate the ability to work effectively as part of a team and apply professional behavior and ethics.

(CLER.CRT) Curriculum

Semester 1

Course NamecreditsTerm TakenGradeGen Ed
CMP-121 - Word Processing 3 credits
OIT-101 - Keyboarding 3 credits
CMP-106 - Computer Basics: Concepts & Applications 3 credits
ENG-101 - English Composition 1 3 credits
OIT-130 - Office Management Procedures and Theory 3 credits

Total: 15 credits

Semester 2

Course NamecreditsTerm TakenGradeGen Ed
OIT-102 - Document Formatting 3 credits
ENG-102 - English Composition 2 3 credits
OIT-110 - Communications/Editing 3 credits
OIT-145 - Career Readiness/Soft Skills 3 credits

Select one:

Course NamecreditsTerm TakenGradeGen Ed
BUS-222 - Business Decision Tools 3 credits
CMP-122 - Excel 3 credits

Total: 15 credits

Total (CLER.CRT) Curriculum Program Credits: 30


Students having certain professional IT certifications may be able to receive college credit for one or more courses in this program. For information, please see and your academic advisor.

Department Personnel

Name Title Office Phone Email
Linda Belton Professor/Chair 2/214A 413-755-4105
Eileen Cusick Assistant Professor 02/228 413-755-5702
Reneé Tetrault Assistant Professor 2/224 413-755-4099