OFFS-130 - Office Management Procedures and Theory

3 credits

This course emphasizes the skills students need to meet the challenges of the constantly changing workforce. The importance of developing an effective professional image, appropriate self-management, and the importance of working successfully in teams will be discussed. The course also stresses development of essential administrative professional skills including written and verbal communications, global communications, paper and electronic records management, event planning, travel arrangements, workplace mail and copying. Emphasis is also placed on the development of soft skills such as etiquette, self-management, teamwork, ethics, leadership, and customer service.