Mar 28, 2024  
2020-21 Academic Catalog 
    
2020-21 Academic Catalog [ARCHIVED CATALOG]


MKT-220 CCO

Add to Portfolio (opens a new window)

MKT-220 - Customer Service & Sales Support

3 credits
This course will be focused on an in-depth study of the support of customer and sales functions. A focus on communication (both written and verbal), understanding customer types and fulfilling expectations, sales processes and mechanics, and ultimately sales presentations and preparation. Other topics will include the ethics surrounding sales, call center and other service delivery options, and diversity in the workplace.

Prerequisite(s): MKT-101  



Add to Portfolio (opens a new window)